Privacy Policy

Effective date: 1 January 2026

Introduction

This privacy policy explains what information Filofa collects, how we use it and how we keep it safe.

By using our website you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of Bangladesh. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information: Name, email address, phone number, billing address, and payment information when you register for our services.
Domain Registration Data: Information required for domain name registration as per ICANN policies.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
Technical Data: IP address, browser type, operating system, and device information.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our web hosting and domain registration services
To process transactions and send related information such as invoices and confirmations
To send administrative information, such as updates to our terms, conditions, and policies
To provide customer support and respond to your requests
To send promotional communications about new services, offers, or other information we think you may find interesting
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our agreements

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing and email delivery.
For Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access, update, or delete the information we have on you
The right of rectification - to have your information corrected if it is inaccurate or incomplete
The right to object to our processing of your personal data
The right of restriction - to request that we restrict the processing of your personal information
The right to data portability - to receive a copy of your data in a structured, machine-readable format
The right to withdraw consent at any time where we relied on your consent to process your information

To exercise any of these rights, please contact us at support@filofa.com.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective date" at the top of this page. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy, please contact us at support@filofa.com.