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Help Center

How Can We Help You?

Self-serve guides, video-worthy step-by-steps and every answer in one place — from buying your first domain to managing a full business website.

Domain Hosting Business Email ShurjoPay SSL Website

Popular Step-by-Step Guides

Start with the essentials — each guide walks you through the whole process.

Support 3 min

How to Open a Support Ticket

Get help fast — open a support ticket in your client area and our team replies in English and Bangla.

SupportTicket24/7
Read the Guide
Domains 4 min

How to Buy a Domain Name

Search, pick the right extension and register your perfect domain in minutes.

RegistrationSearchBeginner
Read the Guide
Hosting 5 min

Launch Your First Website

Buy hosting, connect your domain and upload a site from zero in a few steps.

cPanelGetting Started
Read the Guide
Payments 3 min

Pay with ShurjoPay (bKash, Nagad & Cards)

The easiest way to pay in BDT securely with Bangladesh's trusted gateway.

ShurjoPaybKashNagadCards
Read the Guide
Domains 4 min

Point Your Domain to Filofa Hosting

Update your nameservers and DNS so your website loads from Filofa servers.

DNSNameserversIntermediate
Read the Guide
Security 3 min

Install a Free SSL Certificate

Turn on the padlock and serve your site over HTTPS with one click in cPanel.

SSLHTTPScPanel
Read the Guide
Business Email 4 min

Set Up Your Business Email

Create mailboxes like name@yourdomain.com and connect them to Outlook or Gmail.

EmailMailboxIMAP
Read the Guide
Hosting 6 min

cPanel Basics: Files, Databases & Backups

Upload files, create databases, take backups and manage domains with confidence.

cPanelFile ManagerMySQL
Read the Guide
Domains 5 min

Transfer a Domain to Filofa

Move your domain from another registrar and keep your website uninterrupted.

TransferEPP CodeMigration
Read the Guide
Email 4 min

Connect Email on Mobile & Desktop

Get your business mail instantly on iPhone, Android, Outlook and Mac Mail.

IMAPSMTPMobile
Read the Guide

New Here? Start With These

A proven path from zero to a live website — follow it in order.

1
Pick a Domain

Find your perfect name with Domain Search.

2
Choose Hosting

Start on Shared Hosting — affordable and complete.

3
Pay with ShurjoPay

bKash, Nagad or card — activates in seconds. Learn how.

4
Build & Launch

Install WordPress or ask our team to design it for you.

Frequently Asked Questions

Quick answers to the questions customers ask us most.

Search for your desired name in the domain registration tool, choose an extension, add it to cart and checkout with ShurjoPay, bKash, Nagad or cards. Your domain activates automatically after payment.

Filofa accepts payments through the ShurjoPay gateway in BDT — bKash, Nagad, Rocket, VISA, Mastercard and Amex. Social media marketing packages are billed separately in USD.

Successful payments activate your hosting automatically within seconds. Your login details and welcome email arrive instantly.

Yes. Every shared, premium and cloud hosting plan includes free SSL certificates you can enable with one click from cPanel.

The domain is your website's address (like yourdomain.com), and hosting is the server where your website's files live. You need both to have a website that people can visit.

Start with Shared Hosting — it's the most affordable, comes with free SSL, website builder and one-click WordPress, and can be upgraded to Cloud or VPS as you grow.

Log in to your client area and click the Submit a Ticket page, choose a department, describe your issue and send it — our team replies in English and Bangla, 24/7.

Still Stuck? We're Online 24/7

Our support team answers in English and Bangla. Chat, call or email us anytime.